XENOWAY

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XENOWAY · 2026-07-27T08:57:17.601Z

This article reexamines Japan's SME digital transformation (DX) not as merely a delay in tool adoption but as an organizational culture issue—whether frontline workers can trust AI decisions. Drawing on the SME White Paper, SME Agency surveys, OECD labor market studies, and university research on DX realities, it organizes the paradox of rising AI utilization versus frontline resistance and the decision-making voids.

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